“Feelings have more to do with the story you tell yourself than the facts.”
Quote by Marilyn Suttle
Author
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“When a customer is upset, remember that you're dealing with a person, not a problem.”
Source: Taming Gladys!: The Busy Leader's Guide to Creating Fierce Customer Loyalty
“Service heroes strive to exceed the customer's expectations.”
Source: Taming Gladys!: The Busy Leader's Guide to Creating Fierce Customer Loyalty
“Curiosity is the secret map to accessing and mining your customer’s imagination.”
Source: Inside Your Customer's Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions
“Be absorbed in what your customer is saying; be inspired by what your customer is meaning.”
Source: Inside Your Customer's Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions
“Never assume you know what your customers value or that their preferences will remain static.”
Source: Inside Your Customer's Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions
Source: Inside Your Customer's Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions
“Partnership elasticity stretches the relationship so it can breathe, grow, and expand.”
Source: Inside Your Customer's Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions
“In the world of innovation, wacky wins; logical loses.”
Source: Inside Your Customer's Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions
Source: Unapologetically You: Reflections on Life and the Human Experience
Source: Inside Your Customer's Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions