“To achieve consistently terrific customer service, you must hire wonderful people who believe in your company's goals, habitually do better than the norm and who will love their jobs; make sure that their ideas and opinions are heard and respected; then give them the freedom to help and solve problems for your customers. Rather than providing rules or scripts, you should ask them to treat the customer as they themselves would like to be treated - which is surely the highest standard.”
Quote by Richard Branson
Author
Richard Branson
Richard Branson is a British businessman and entrepreneur, the founder of the Virgin Group. Since his birth on July 18, 1950, he has had a profound impact on the global business community with his unique business philosophy and innovative spirit. more
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