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Karen Martin

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“In the spirit of respect for people, and as a means to facilitate plan execution, workers who are part of the process or those who will be affected by the improvements must also be aware of the mapping activity and the plan for transformation.”

“Following this scientific process assures that everyone involved in making improvements is thinking critically and breaking old habits of prematurely leaping to solutions or rushing through execution for the sake of meeting a deadline.”

“Once you've successfully realized the iterated future state, you must have two things firmly in place to sustain it: (1) someone formally designated to monitor value stream performance to assess how it's performing, facilitate problem solving when issues arise, and lead ongoing improvement to raise the performance bar, and (2) key performance indicators to tell whether performance is on track or not (value stream management)”

“We're often asked how frequently a value stream should be improved. The answer is continuously. We understand that's a tall order for many organizations, but continuous improvement is your only way out of a culture of reactive firefighting, which prevents your organization from excelling on all levels.”

“During the three-day mapping activity, the team had numerous discussions about the role of software testing, customer involvement and responsibility, striking the right balance of iterations, and how "minimal" a minimally viable product should be.”