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Quote by Robert S. Kaplan

“I loved my career at Goldman Sachs. I believed in business principle number 1: if the client succeeds, our own success will follow. This principle formed the basis for my career and my leadership style.”

Author

Robert S. Kaplan

Robert S. Kaplan is an esteemed professor, born in 1940. He has extensive research and teaching experience in the fields of strategic management and performance evaluation. more

“The decision-makers should communicate the customer pictures and the logic of the strategies and actions. That communication allows employees throughout the organization to implement the strategies and actions, tweaking them appropriately in response to variations in the marketplace. It also allows employees to recognize information in the marketplace that contradicts the customer pictures, either because the pictures were not entirely correct or because customers have changed.”

Action Changed Communication Logic Strategy Response Communicate Employee

Author:Barbara Bund

“Education has been critical. First at Kansas and then at Harvard Business School. It helped me build the confidence that I could go out and do things in the world. It taught me to put myself in the shoes of a decision maker and figure out what I would do if I were in his/her shoes. This is why I am a big believer in education as a foundation for reaching your unique potential.”

World School Decision Unique Believer

Author:Robert S. Kaplan

“Often, very talented technical people find it extraordinarily difficult to take the viewpoint of customers, who are often ignorant about the technology and who may have strong and perhaps incorrect prejudices about it. The technical people may believe, deep down, that they know better what customers "should" need. Customers, of course, have a different perspective. They want products that will solve customer problems and provide other customer benefits, and will do so without undue risk or cost. Not infrequently, customers view advanced technology itself as a risk.”

People Believe Different Problem Strong Difficult Technology Risk Perspective Prejudice Ignorant Different Perspective

Author:Barbara Bund

“There are multiple ways to solve a problem and add value. There are seldom right answers. So, you've got to use your abilities to diagnose a situation and use your best judgment on what to do and how to do it. You WILL make mistakes - when you do, admit them and go back and try to fix them. I don't know is often the right answer.”

Trying Problem Values Ability Mistake Situation Judgment Making Mistakes Multiple

Author:Robert S. Kaplan