“Open, honest communication is the best foundation for any relationship, but remember that at the end of the day it's not what you say or what you do, but how you make people feel that matters the most.”
Quote by Tony Hsieh
Work
Delivering Happiness: A Path to Profits, Passion, and Purpose
This book delves into the author's experiences in building a successful company and emphasizes the importance of customer happiness, employee engagement, and a strong corporate culture. It provides practical advice on how to align profits, passion, and purpose in business practices. more
Author
Tony Hsieh
Tony Hsieh is a renowned internet entrepreneur, born on December 12, 1973. He is known for his innovation in the fields of online retail and e-commerce, most notably as the founder and CEO of Zappos, an online shoe and clothing retailer that was later acquired by Amazon for $1.2 billion. Hsieh's insights into entrepreneurship and leadership have been widely disseminated, with his book 'Delivering Happiness' detailing his efforts to create a culture of happiness. more
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Source: Delivering Happiness: A Path to Profits, Passion, and Purpose
“Zappos is a customer service company that just happens to sell shoes.”
“The best businesses are really ones that can combine passion, profits, and purpose.”
“Some people hide more than others, and it does intrigue me.”
“I feel like Sony appreciates good music from a talented artist.”
“Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.”