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Susan C. Young

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“Action is the key to creating the changes needed to propel you toward your chosen outcomes and help you achieve your relationship goals. How are you allocating your time, energy, and activities to ‘activate your awesome’ and contribute to making a positive first impression?”

“The Art of Action explores specific action steps you can take for personal and professional transformation. Start by taking the initiative to be kind, courageous, and polite.”

“Move beyond yourself to serve a greater purpose and vision. Learn to mix, mingle, and glow, thus helping others feel more comfortable, at ease, important, and connected.”

“Being proactive and intentional will enable you to create a positive experience for yourself and others.”

“Nice is a little word with a big meaning. How many times did your mother say, "Just be nice?" It's basic manners, yet in our negative world today people often neglect to extend random acts of kindness and simple acts of courtesy.”

“It is no mystery why nice people are well-liked and get along harmoniously with others. Being nice makes people feel emotionally safe, allowing for more authentic, trusting, and happy interactions.”

“Google Proves Nice Counts. On a quest to discover what it takes to build the "perfect team," Google launched the Project Aristotle initiative to find the answers. Over a period of several years, they surveyed hundreds of teams, conducted interviews, analyzed studies, and observed how team members interacted with one another. Google’s findings revealed that "psychological safety" is the key ingredient for creating a high-functioning team. It nurtures a healthy environment that encourages freedom of expression, engaging communication, empathy for one another, caring, support, respect and, drum roll please . . . BEING NICE!”