“Sullenberger later wrote about [air traffic controller] Harten, "his words let me know that he understood that these hard choices were mine to make, and it wasn't going to help if he tried to dictate a plan to me.”
Quote by Amy C. Edmondson
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Source: Save Your City: How Toxic Culture Kills Community & What to Do About It
Source: Save Your City: How Toxic Culture Kills Community & What to Do About It
“I don’t fight. I pray. And when I pray, my God goes to war on my behalf.”
“A customer is never right if there is no respect. Infact, no one is right if there is no respect.”
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