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The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact

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Susan C. Young

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“To Disclose or Not Disclose I just saw a poster: "Dirty laundry goes here (laundry basket) not here (Facebook logo)." Online and in person, withholding personal information is a discreet way of regulating what people learn, think, and know about you. There are times when keeping it real and keeping it honest will reveal your authenticity and trustworthiness, but there are other times, however, when things are better left unsaid or locked away. Hence the term TMI, meaning "Too Much Information!" Discretion is part of "keeping it real" in professional (and self) respect.”

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“There will be times when you would be wise to err on the side of caution. And rather than making a magnificent misstep, zip your lip and bite your tongue for personal and professional self-preservation.”

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“Usually this kind of self-serving “honesty” will sabotage your success. If you can't say something nice, don't say anything at all. Realize that sometimes your own words can, and probably will, come back to be used against you.”

Relationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesSpeaker Susan YoungDiscretionFirst Impressions QuotesBest Motivational SpeakersBest Keynote SpeakersBuild Rapport
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“Let Sleeping Dogs Lie When I hear someone expressing an adamant opinion which is diametrically opposed to my own, I have a strong temptation to try to convince them otherwise. But what value is there in attempting to prove another person wrong? How would that solve anything?”

Relationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesSpeaker Susan YoungDiscretionFirst Impressions QuotesBest Motivational SpeakersBest Keynote SpeakersBuild Rapport
Book:The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
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“The variety of political positions shared on Facebook in the 2016 Presidential Election was both entertaining and, sadly, destructive. I observed friends of a lifetime divide into different camps and sacrifice their friendships through argument and debate. As an avid reader and political junkie, I had to hold myself back from expressing my opinions or presenting factual evidence which would obliterate others’ claims. Why would I jump into the fray? All it would do is hurt the friendship. Rarely does arguing political positions change an opinion or belief.”

Relationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesSpeaker Susan YoungDiscretionFirst Impressions QuotesBest Motivational SpeakersBest Keynote SpeakersBuild Rapport
Book:The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
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“Have you met people who are so set on exerting their position that they are oblivious to the feelings of others? That their being right is more important than being kind? We all must consider which stance is the most beneficial. Might I suggest . . . kindness?”

Relationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesSpeaker Susan YoungDiscretionFirst Impressions QuotesBest Motivational SpeakersBest Keynote SpeakersBuild Rapport
Book:The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
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“Why do some people feel the need to throw a person's errors or weaknesses in their face or criticize their shortcomings? What benefit can they possibly receive from proving someone wrong to prove they are right? This level of insensitivity and self-centeredness leaves collateral damage in its wake and destroys positive impressions.”

Relationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesSpeaker Susan YoungDiscretionFirst Impressions QuotesBest Motivational SpeakersBest Keynote SpeakersBuild Rapport
Book:The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
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“The Truth Can Hurt . . . “Honesty is one of your most valuable virtues, however, when used without discretion, it can reap unfavorable repercussions.”

Relationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesSpeaker Susan YoungDiscretionFirst Impressions QuotesBest Motivational SpeakersBest Keynote SpeakersBuild Rapport
Book:The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
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“Be Personable & Friendly. People who are genuinely warm and sincerely kind are easy to talk to, easy to like and bring a positive vibe to new encounters and social situations.”

Relationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesSpeaker Susan YoungDiscretionFirst Impressions QuotesBest Motivational SpeakersBest Keynote SpeakersBuild Rapport
Book:The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
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