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The Range Dwellers

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B.M. Bower

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“13 Simple Ways to Deliver Service Beyond Self 1. Make it Easy for People to Do Business with You. 2. Be an Awesome, Sincere Listener. 3. Listen to Customers’ Words and tone of voice, body language, and how they feel. Ask questions, listen, and meet them on their level. Explain, guide, educate, assist and do what is necessary to help them get the information they need to fully understand regarding their question or issue. 4. Show Enthusiasm. Greet customers with genuine interest. Give them your best. Think, act, and talk with positive enthusiasm and you will attract positive results. Your attitude is contagious! 5. Identify and Anticipate Needs. Most customer needs are more emotional rather than logical. 6. Under Promise & Over Deliver. Apply the principle of “Service Beyond Self” . . . give more than expected. Meet and exceed their expectations. If you can’t serve their needs, connect them with whoever can. 7. Make them Feel Important. Our deepest desire is to feel important. People rarely care how much you know until they know how much you care. Use their names, find ways to compliment them—and be sincere. 8. Take Responsibility for their Satisfaction. Do whatever is necessary to help them solve their problems. Let them know that if they can’t find answers to their questions to come back to you for help. 9. Treat your TEAM well. Fellow colleagues are your internal customers and need a regular dose of appreciation. Thank them and find ways to let them know how important they are. Treat your colleagues with respect; chances are they will have a higher regard for customers. 10. Choose an Attitude of Gratitude. Gratitude changes your perspective and helps you appreciate the good rather than simply taking it for granted. 11. Perform, Provide and Follow-Up. Always perform or provide your service in a spirit of excellence and integrity. If you say you’re going to do something—DO IT! There is tremendous value in being a resource for your customer. If you can help them to succeed, they are more likely to help you succeed. 12. Use Gracious Words. "Thank you, thank you very much.”

Relationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesMotivational Speaker Susan YoungSusanspeaks ComPositive First Impression QuotesPositivity QuotesSelling SuccessService Beyond Self
Book:The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
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“12 Simple Ways to Deliver Service Beyond Self 1. Make it Easy for People to Do Business with You. 2. Be an Awesome, Sincere Listener. 3. Listen to Customers’ Words and tone of voice, body language, and how they feel. Ask questions, listen, and meet them on their level. Explain, guide, educate, assist and do what is necessary to help them get the information they need to fully understand regarding their question or issue. 4. Show Enthusiasm. Greet customers with genuine interest. Give them your best. Think, act, and talk with positive enthusiasm and you will attract positive results. Your attitude is contagious! 5. Identify and Anticipate Needs. Most customer needs are more emotional rather than logical. 6. Under Promise & Over Deliver. Apply the principle of “Service Beyond Self” . . . give more than expected. Meet and exceed their expectations. If you can’t serve their needs, connect them with whoever can. 7. Make them Feel Important. Our deepest desire is to feel important. People rarely care how much you know until they know how much you care. Use their names, find ways to compliment them—and be sincere. 8. Take Responsibility for their Satisfaction. Do whatever is necessary to help them solve their problems. Let them know that if they can’t find answers to their questions to come back to you for help. 9. Treat your TEAM well. Fellow colleagues are your internal customers and need a regular dose of appreciation. Thank them and find ways to let them know how important they are. Treat your colleagues with respect; chances are they will have a higher regard for customers. 10. Choose an Attitude of Gratitude. Gratitude changes your perspective and helps you appreciate the good rather than simply taking it for granted. 11. Perform, Provide and Follow-Up. Always perform or provide your service in a spirit of excellence and integrity. If you say you’re going to do something—DO IT! There is tremendous value in being a resource for your customer. If you can help them to succeed, they are more likely to help you succeed. Use Gracious Words. "Thank you, thank you very much.”

Relationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesMotivational Speaker Susan YoungSusanspeaks ComPositive First Impression QuotesPositivity QuotesSelling SuccessService Beyond Self
Book:The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
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“Decide today to take a stand, make a plan, and get. No one ever said it was going to be easy and wouldn’t require effort. It will sometimes require that you go against the grain, face great challenge, conquer fear, overcome obstacles, and bounce back when knocked down. Choose to keep moving and don’t give up. And if your ship still doesn’t come in—swim out to it!”

Relationship QuotesCommunication SkillsQuotes By Susan C YoungInitiativeCustomer Service QuotesMotivational Speaker Susan YoungSusanspeaks ComPositive First Impression QuotesSelling SuccessService Beyond Self
Book:The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
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“Do you ever sit back and wonder how and why other people are so successful, productive, or accomplished? What is the driver that inspires them to go for the gold, seize opportunities, and make things happen?”

Relationship QuotesCommunication SkillsQuotes By Susan C YoungInitiativeCustomer Service QuotesMotivational Speaker Susan YoungSusanspeaks ComPositive First Impression QuotesSelling SuccessService Beyond Self
Book:The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
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“Rather than being green with envy, realize that a dramatic difference between the “haves” and “have-nots” is the “do” and “do-nots.” If you are seeking positive change and transformation, what can you begin to do?”

Relationship QuotesCommunication SkillsQuotes By Susan C YoungInitiativeCustomer Service QuotesMotivational Speaker Susan YoungSusanspeaks ComPositive First Impression QuotesSelling SuccessService Beyond Self
Book:The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
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“First, take complete responsibility for your life and current outcomes. Then take proactive steps for the necessary action to move forward in your desired direction. This personal choice is at the heart of your achieving impressive results. Taking initiative is the start of all good things born from action . . . • Growth • Creativity • Enterprise • Invention • Success • Solutions • Accomplishment • Development • Positive Change • Transformation”

Relationship QuotesCommunication SkillsQuotes By Susan C YoungInitiativeCustomer Service QuotesMotivational Speaker Susan YoungSusanspeaks ComPositive First Impression QuotesSelling SuccessService Beyond Self
Book:The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
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“Just Show Up. Guess what? Being in the right place at the right time can’t happen without your first showing up. Companies have been started, marriages made, friendships found, careers created, and opportunities seized by those people who just showed up. Whether through coincidence, serendipity, strategy, or fate, taking the initiative to show up will reward you in ways which never would have occurred if you hadn’t. Just by showing up, you have taken a proactive step to impress people by being there" in person” and demonstrating your willingness to be involved.”

Relationship QuotesCommunication SkillsQuotes By Susan C YoungInitiativeCustomer Service QuotesMotivational Speaker Susan YoungSusanspeaks ComPositive First Impression QuotesSelling SuccessService Beyond Self
Book:The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
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“Have you ever had a friend in need whose only request was the gift of your presence? When major life changes happen or tragedies hit, you can find out very quickly who your real friends are because they are the ones who SHOW UP.”

Relationship QuotesCommunication SkillsQuotes By Susan C YoungInitiativeCustomer Service QuotesMotivational Speaker Susan YoungSusanspeaks ComPositive First Impression QuotesSelling SuccessService Beyond Self
Book:The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
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“It began to dawn on me then ... all the time I was being reminded of something, I didn’t know quite what, and I was lying awake every night trying to remember what it was, and even now I can’t say much about it, but it is like what the other Rachel, and Olga, and Simon, used to tell me of how the three were taught by people just coming past, and how they learned things without there being actual lessons and timetables most of the time. I keep meeting people, and all of them seem to know at once who I am and what to tell me or where to take me. That is very peculiar. Something peculiar is going on, but I don’t know what.”

SubtletyExperiential Learning
Book:Re: Colonised Planet 5, Shikasta
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