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“If being empathic is a sine qua non condition of a truly customercentric organisation, the only way to deliver on that quest is to show empathy to employees first.” — Minter Dial, Heartificial Empathy, Putting Heart into Business and Artificial Intelligence (2023)
If being empathic is a sine qua non condition of a truly customercentric organisation, the only way to deliver on that quest is to show empathy to employees first.