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Quote by Minter Dial, Heartificial Empathy, Putting Heart into Business and Artificial Intelligence (2023)

“If being empathic is a sine qua non condition of a truly customercentric organisation, the only way to deliver on that quest is to show empathy to employees first.”

Quote by Minter Dial, Heartificial Empathy, Putting Heart into Business and Artificial Intelligence (2023)

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Minter Dial, Heartificial Empathy, Putting Heart into Business and Artificial Intelligence (2023)

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“For a brand, it will be important to find ways to reinforce on a regular basis the empathic behaviour, coherent with the brand’s values.”

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Author:Minter Dial, Heartificial Empathy, Putting Heart into Business and Artificial Intelligence (2023)

“The two most flagrant killers of empathy are time pressure and stress.”

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Author:Minter Dial, Heartificial Empathy, Putting Heart into Business and Artificial Intelligence (2023)

“The best way of measuring empathy is against the lifetime value of one’s customers or the long-term engagement of one’s employees.”

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Author:Minter Dial, Heartificial Empathy, Putting Heart into Business and Artificial Intelligence (2023)

“Strengthening an organisation’s empathy muscle will require change management.”

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Author:Minter Dial, Heartificial Empathy, Putting Heart into Business and Artificial Intelligence (2023)

“One should not try to be empathic with customers without first having an empathic internal culture.”

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Author:Minter Dial, Heartificial Empathy, Putting Heart into Business and Artificial Intelligence (2023)

“Two strategic reasons for organisational empathy: -To gain greater employee engagement -To enhance the customer experience”

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Author:Minter Dial, Heartificial Empathy, Putting Heart into Business and Artificial Intelligence (2023)

“Five ways to develop empathy: -Listen actively -Explore differences -Read fiction -Practice mindfulness -Know why”

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Author:Minter Dial, Heartificial Empathy, Putting Heart into Business and Artificial Intelligence (2023)

“The key is to establish the business’s In Real Life (IRL) ethical construct to formulate principles and rules to inform the machine how to learn to be empathic.”

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Author:Minter Dial, Heartificial Empathy, Putting Heart into Business and Artificial Intelligence (2023)

“An adventure without risk, is not an adventure. A life without adventure is a life less complete.”

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Author:Minter Dial, Heartificial Empathy, Putting Heart into Business and Artificial Intelligence (2023)

“The fact that we are so incredibly uninterested in what is happening inside the person closest to us is probably the source of many problems.”

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