“After spending a decade studying belonging, authenticity, and shame, I can say for certain that we are hardwired for connection--emotionally, physically, and spiritually. I'm not suggesting that we engage in a deep, meaningful relationship with the man who works at the cleaners or the woman who works at the drive-through, but I am suggesting that we stop dehumanizing people and start looking them in the eye when we speak to them. If we don't have the energy or time to do that, we should stay at home.”
Source: Daring Greatly: How the Courage to Be Vulnerable Transforms the Way We Live, Love, Parent, and Lead
“But the moment you begin to find that the other lacks empathy — when you find him inhuman — is a moment when you can’t feel empathy either.”
“Empathizing with a child's unhappy beginnings does not imply exoneration of the cruel acts he later commits. (This is as true for Alois Hitler as it is for Adolf.)”
Source: For Your Own Good: Hidden Cruelty in Child-Rearing and the Roots of Violence
“There's no judgment. It's clear she's been punished enough. And it was basically the same all over, after all, Out There. And the fact that it was so good to hear her, so good that even Tiny Ewell and Kate Gompert and the rest of the worst of them all sat still and listened without blinking, looking not just at the speaker's face but into it, helps force Gately to remember all over again what a tragic adventure this is, that none of them signed up for.”
Source: Infinite Jest
“It is not a guilt tripping, it is empathy training”
Source: Just Listen: Discover the Secret to Getting Through to Absolutely Anyone
“Leadership in crisis means leading with love, leading with heart,leading with kindness. We dont need to react like other businesses, if we are leading the way we need to lead with love.”
“Crisis makes us make decisions based on results and not what is right.”
“Be a shelter to others in their times of agony. Once you've fulfilled your role in their life, do not be a hindrance to their joy and liberty.”
Source: Aşk Mafia: Armor of The World
“Ballarat survivor Andrew Collins, watching in the room in Rome, said the first word that came into his mind was 'empathy'. 'To me it showed that he [Cardinal George Pell, giving evidence before the Royal Commission into Institutional Responses to Child Sexual Abuse] struggled to show any,' Collins says. 'We didn't see it as a blunder, as he thinks carefully before he speaks and is very intelligent and articulate. This is just how his mind works. If it's not about him, involving him or of benefit to him, then it hardly registers.”
Source: Cardinal: The Rise and Fall of George Pell
“In a way, we're basically equipped to empathize with others because we feel happy when we're nice to someone. Because we are social animals that live in packs, we're programmed to share happiness when we do something for another person.”
Source: Goodbye, Things: The New Japanese Minimalism