“Do you know what I've noticed?" asks Peter. "Whenever I have a particularly shitty day, it's surprising how often a drone is waiting at home with some great product to cheer me up again." "I'm glad you're satisfied with my service," says the drone. "Please rate me now." "An acquaintance of mine says that these things don't happen by chance," says Peter. "She says that the people who write the code--or perhaps I should say: the people that have the code written--want us to be happy, because frustration is unproductive. Dangerous, even.”
Book:QualityLand