“ways to achieve flow . . . include shifting previously consecutive processes to parallel activities, combining tasks to reduce handoffs (which may require cross-training, resequencing, or repatterning work so that downstream recipients can so more effective work), resequencing work, and creating service-level agreements between internal suppliers and customers, to name a few.”
Quote by Karen Martin
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Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation
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