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Who's Your Gladys?: How to Turn Even the Most Difficult Customer into Your Biggest Fan

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Marilyn Suttle

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“You aren’t falling apart. You’re well beyond that. You’re just rattling along now. Elven dolls doing what little you can to gather the pieces as they fall away. But you don’t know how to properly reattach them—a doll does not repair itself. So you hug those brittle fragments to your chest until you simply cannot hug anymore. Until you’ve had to leave so many behind that you no longer remember what it is you’re missing.”

LossDespairDepressionDefeatSurrenderMental IllnessGrievingFalling Apart
Book:Where Madness Roosts
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“No worst, there is none. Pitched past pitch of grief, More pangs will, schooled at forepangs, wilder wring. Comforter, where, where is your comforting? Mary, mother of us, where is your relief? My cries heave, herds-long; huddle in a main, a chief- woe, world-sorrow; on an age-old anvil wince and sing — Then lull, then leave off. Fury had shrieked 'No ling- ering! Let me be fell: force I must be brief'. O the mind, mind has mountains; cliffs of fall Frightful, sheer, no-man-fathomed. Hold them cheap May who ne'er hung there. Nor does long our small Durance deal with that steep or deep. Here! creep, Wretch, under a comfort serves in a whirlwind: all Life death does end and each day dies with sleep.”

SufferingGriefDespairDepressionConsolation
Book:The Poems of Gerard Manley Hopkins
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“He waited for the black, terrible anger as though for some beast out of the night. But it did not come to him. His bowels seemed weighted with lead, and he walked slowly and lingered against fences and the cold, wet walls of buildings by the way. Descent into the depths until at last there was no further chasm below. He touched the solid bottom of despair and there took ease.”

DespairGiving UpHopelessnessRock BottomLosing Heart
Book:The Heart Is a Lonely Hunter
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“Ivanov: I am a bad, pathetic and worthless individual. One needs to be pathetic, too, worn out and drained by drink, like Pasha, to be still fond of me and to respect me. My God, how I despise myself! I so deeply loathe my voice, my walk, my hands, these clothes, my thoughts. Well, isn't that funny, isn't that shocking? Less than a year ago I was healthy and strong, I was cheerful, tireless, passionate, I worked with these very hands, I could speak to move even Philistines to tears, I could cry when I saw grief, I became indignant when I encountered evil. I knew inspiration, I knew the charm and poetry of quiet nights when from dusk to dawn you sit at your desk or indulge you mind with dreams. I believed, I looked into the future as into the eyes of my own mother... And now, my God, I am exhausted, I do not believe, I spend my days and nights in idleness.”

DespairIdlenessPathetic
Book:Ivanov
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“Anna Petrovna: Kolya, my dearest, stay at home. Ivanov: My love, my unhappy darling, I beg you, don't stop me going out in the evenings. It's cruel and unjust on my part, but let me commit that injustice. It's an agony for me at home. As soon as the sun disappears, my spirit begins to be weighed down by depression. What depression! Don't ask why. I myself don't know. I swear by God's truth I don't know. Here I'm in anguish, I go to the Lebedevs and there it's still worse; I return from there and here it's depression again, and so all night... Simply despair!”

DespairDepressionAgony
Book:Ivanov
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