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Quote by Janna Cachola

“It's okay to have a faulty product, it's not okay to have a faulty customer service. We cannot control engineering issues or weather, but we can control how we serve our guests.”

Quote by Janna Cachola

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Janna Cachola

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“It is interesting that this thoroughness, which is a virtue, is often misunderstood. When someone says a thing has been done scientifically, often all he means is that it has been done thoroughly. I have heard people talk of the "scientific" extermination of the Jews in Germany. There was nothing scientific about it. It was only thorough. There was no question of making observations and then checking them in order to determine something. In that sense, there were "scientific" exterminations of people in Roman times and in other periods when science was not so far developed as it is today and not much attention was paid to observation. In such cases, people should say "thorough" or "thoroughgoing," instead of "scientific.”

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