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Confronting Without Offending: Positive and Practical Steps to Resolving Conflict

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Deborah Smith Pegues

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“Strategic intervention by a leader is essential for navigating complex team conflicts. A good leader remains neutral, encourages open communication, and resolves conflicts effectively. By fostering a positive work culture, leading by example, showing empathy, and setting practical goals, leaders can significantly reduce friction and enhance team cohesion.”

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Author:Henrietta Newton Martin, Legal Counsel & Author
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“Amos [Tversky] liked to say that if you are asked to do anything—go to a party, give a speech, lift a finger—you should never answer right away, even if you are sure that you want to do it. Wait a day, Amos said, and you’ll be amazed how many of those invitations you would have accepted yesterday you’ll refuse after you have had a day to think it over. A corollary to his rule for dealing with demands upon his time was his approach to situations from which he wished to extract himself. A human being who finds himself stuck at some boring meeting or cocktail party often finds it difficult to invent an excuse to flee. Amos’s rule, whenever he wanted to leave any gathering, was to just get up and leave. Just start walking and you’ll be surprised how creative you will become and how fast you’ll find the words for your excuse, he said. His attitude to the clutter of daily life was of a piece with his strategy for dealing with social demands. Unless you are kicking yourself once a month for throwing something away, you are not throwing enough away, he said. Everything that didn’t seem to Amos obviously important he chucked, and thus what he saved acquired the interest of objects that have survived a pitiless culling.”

Amos Tversky
Book:The Undoing Project: A Friendship That Changed Our Minds
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“Even so, most of the stories people told about Amos [Tversky] had less to do with what came out of his mouth than with the unusual way he moved through the world. He kept the hours of a vampire. He went to bed when the sun came up and woke up at happy hour. He ate pickles for breakfast and eggs for dinner. He minimized quotidian tasks he thought a waste of time—he could be found in the middle of the day, having just woken up, driving himself to work while shaving and brushing his teeth in the rearview mirror. “He never knew what time of the day it was,” said his daughter, Dona. “It didn’t matter. He’s living in his own sphere and you just happened to encounter him there.” He didn’t pretend to be interested in whatever others expected him to be interested in—God help anyone who tried to drag him to a museum or a board meeting. “For those who like that sort of thing, that is the sort of thing they like,” Amos liked to say, plucking a line from the Muriel Spark novel The Prime of Miss Jean Brodie. “He just skipped family vacations,” says his daughter. “He’d come if he liked the place. Otherwise he didn’t.” The children didn’t take it personally: They loved their father and knew that he loved them. “He loved people,” said his son Oren. “He just didn’t like social norms. A lot of things that most human beings would never think to do, to Amos simply made sense. For instance, when he wanted to go for a run he . . . went for a run. No stretching, no jogging outfit or, for that matter, jogging: He’d simply strip off his slacks and sprint out his front door in his underpants and run as fast as he could until he couldn’t run anymore. “Amos thought people paid an enormous price to avoid mild embarrassment,” said his friend Avishai Margalit, “and he himself decided very early on it was not worth it.” What all those who came to know Amos eventually realized was that the man had a preternatural gift for doing only precisely what he wanted to do. Varda Liberman recalled visiting him one day and seeing a table with a week’s worth of mail on it. There were tidy little stacks, one for each day, each filled with requests and entreaties and demands upon Amos’s time: job offers, offers of honorary degrees, requests for interviews and lectures, requests for help with some abstruse problem, bills. When the new mail came in Amos opened anything that interested him and left the rest in its daily pile. Each day the new mail arrived and shoved the old mail down the table. When a pile reached the end of the table Amos pushed it, unopened, off the edge into a waiting garbage can. “The nice thing about things that are urgent,” he liked to say, “is that if you wait long enough they aren’t urgent anymore.” “I would say to Amos I have to do this or I have to do that,” recalled his old friend Yeshu Kolodny. “And he would say, ‘No. You don’t.’ And I thought: lucky man!”

Amos Tversky
Book:The Undoing Project: A Friendship That Changed Our Minds
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