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UnSend: Email, text, and social media disasters...and how to avoid them

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Kent Alan Robinson

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“The written word imparts a gravitas the spoken word lacks. The underlying assumption is that time and thought has been expended on what was written, even if that is not the case.”

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Book:UnSend: Email, text, and social media disasters...and how to avoid them
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“A car crash at seventy-five miles an hour results in glass and steel strewn about the roadway. Emergency workers attend to the injured drivers, passengers and bystanders, and remove the wreckage. An electronic communication wreck lacks the visual drama, but imparts damage just as real and just as permanent. A momentary lapse in judgment may prove catastrophic for the writer, their family, coworkers, and stakeholders.”

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Book:UnSend: Email, text, and social media disasters...and how to avoid them
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“Emails, texts and social media promise the writer the power to be heard…In a society where relinquishing control is viewed as weakness, power is relinquished through every message sent without forethought to the potential consequences.”

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Book:UnSend: Email, text, and social media disasters...and how to avoid them
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“Once a message has been sent electronically, the writer has ceded power not just to the recipient, but to whomever the recipient chooses to forward the information. To access electronic communication is to control it. The recipient, not the writer, has power over future dissemination of the writer’s words.”

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Book:UnSend: Email, text, and social media disasters...and how to avoid them
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“Don't Hire Good....Hire Great.”

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Book:7 Secrets of Building Elite Sales Teams: Proven Ways to Increase Sales Results - For Sales Managers and Sales Executives
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“You Work For Your Team, They Don't Work For You.”

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Book:7 Secrets of Building Elite Sales Teams: Proven Ways to Increase Sales Results -- For Sales Managers and Sales Executives
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“Micromanagement could have unintended consequences. Instead of getting people in line, it may cause them to leave.”

Sales EffectivenessLeadership And ManagementSales TrainingManagement TrainingSales Management TrainingManagement Skills TrainingManagement Consulting Services
Book:7 Secrets of Building Elite Sales Teams: Proven Ways to Increase Sales Results -- For Sales Managers and Sales Executives
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