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“I'm sorry'--like 'I love you'--like many phrases--means more than one thing, even on its surface. So people get confused what they're saying and what they're hearing when the words 'I'm sorry' are spoken... But even when you're clear which kind of 'sorry' is in play, the words of an apology only mean what they are invested with. 'I'm sorry' is the vessel. What's inside the 'sorry' container makes all the difference.” — Shellen Lubin
I'm sorry'--like 'I love you'--like many phrases--means more than one thing, even on its surface. So people get confused what they're saying and what they're hearing when the words 'I'm sorry' are spoken...
But even when you're clear which kind of 'sorry' is in play, the words of an apology only mean what they are invested with. 'I'm sorry' is the vessel. What's inside the 'sorry' container makes all the difference.