“it's unrealistic to expect work systems that have existed for years or even decades to be completely transformed in a matter of months. Any consultant who tells you that it's likely, or even possible, should be shown the door”
Source: Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation
“one advantage of working backward is that the reverse perspective can sometimes reveal opportunities and problem-solving strategies that taking the usual course may not uncover.”
Source: Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation
“When the team members have achieved a deep understanding of the current state and they are mapping on consecutive days, designing the future state often occurs organically- as long as people are open to challenging their existing silo-centric paradigms about how and where work should be performed”
Source: Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation
“You want those closet to the work designing tactical-level improvements rather than leaders who are too far from the work to determine exactly what should be done to reach a target condition.”
Source: Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation
“Depending on the organization, designing an improved state can also require thick skin, intestinal fortitude, and a hefty dose of courage.”
Source: Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation
“There's a big difference between needing to change a plan because new data or new conditions warrant it and deviating from a plan because an avoidable distraction has taken away the focus of an improvement team”
Source: Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation
“experiencing fewer problems and frustrations in their day-to-day work, the work force will become even more engaged in the improvement process”
Source: Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation
“By comparing the defined target with actual results, the team can determine if its hypothesis was proven and make appropriate adjustments if it wasn't”
Source: Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation
“we use the term countermeasure instead of solution, to aid in creating a continuous improvement culture, which begins with how people think and speak. The word solution smacks of an over-the-wall, permanent-fix mindset, which discounts the ever-changing world we work and live in.”
Source: Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation
“In practice, all ideas need to be viewed as merely hypotheses; testing and evaluation of the test results must precede across-the-board adoption.”
Source: Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation