Home / Quotes / Quote by Oscar Auliq-Ice

Quote by Oscar Auliq-Ice

“There are four key principles of good customer service: It's personalized, competent, convenient, and proactive. These factors have the biggest influence on the customer experience.”

Book:Happy Customers

Work

Happy Customers

Browse quotes and source details for this work. more

Author

Oscar Auliq-Ice

Browse famous quotes and profile details for Oscar Auliq-Ice. more

“Consumers have identified competency as the element that plays the biggest role in a good customer experience. To be competent, a customer support professional must have a strong knowledge of the company and its products, as well as the power to fix the customer’s problems. The more knowledge they have, the more competent they become.”

Marketing Public Relations Customer Service Customer Relations

Book:Happy Customers

Source: Happy Customers

“Customers want to be able to get in touch with a customer service representative through whichever channel is the most convenient for them. Offer support through the channels of communication your customers rely on most, and make it easy for customers to figure out how to contact you.”

Marketing Public Relations Customer Service Customer Relations

Book:Happy Customers

Source: Happy Customers

“Customers want companies to be proactive in reaching out to them.”

Marketing Public Relations Customer Service Customer Relations

Book:Happy Customers

Source: Happy Customers

“Be available right where your customers need it.”

Marketing Public Relations Customer Service Customer Relations

Book:Happy Customers

Source: Happy Customers

“By building your customer service strategy around good principles, you'll create a positive, hassle-free customer experience for everyone who deals with your company.”

Marketing Public Relations Customer Service Customer Relations

Book:Happy Customers

Source: Happy Customers

“While delivering consistently good customer service requires work and alignment across your entire organization, a good place to start is your support team. It's important to hire people who genuinely want to help your customers succeed — and to pay rates that are attractive to skilled professionals.”

Marketing Public Relations Customer Service Customer Relations Hiring Talent

Book:Happy Customers

Source: Happy Customers

Quote by Oscar Auliq-Ice

Work

Author

You May Also Like