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Quote by Susan C. Young

“It is unimpressive to speaking rudely to others. Often, all we need to do to ensure that we do not launch into a rude remark is to pause . . . breathe . . . and smile to ourselves before speaking. And when people are rude to you, just remember that they are revealing who they are, not who you are. Don’t take it personally. Sometimes being silent is your best response.”

Quote by Susan C. Young

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Susan C. Young

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“I am a very lucky lady that my life partner, Daniel, is a true-blue Southern gentleman. Watching him in action not only earns my love and respect, but it also strengthens his countenance and bolsters his reputation as a man. As a health care provider, he treats numerous patients who are elderly or in pain. Daniel has made it a customary ritual while people are in his care to help them with their coats, provide a stabilizing arm, carry the ladies’ purses, and even walk patients out to their cars. While this kindness provides extraordinary customer service, it also demonstrates that small acts of chivalry can make a significant impact on one’s reputation, first impression, and overall human-beingness.”

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“As a lifetime optimist, my first tendency has always been to look for the best in others, the best in situations, and focus on what is working rather than what is not. Noticing the good has helped me immensely in life and business and it can do the same for you.”

“Polishing the gold in others is easy to do and a valuable habit to develop to transform your relationship results. People will usually rise to the occasion and live up to your positive expectations.”

“Finding the good in others is mutually rewarding for both you and the fortunate recipient of your kind words. Don’t you love being around people who make you feel great about yourself? Don’t you want to do business with people who make you feel valued and important? Wouldn’t you rather work with people who appreciate and respect you? Of course you would! Now go out and do that for others! When you become a generous good-finder you will infuse positive energy, optimism, and good will into their lives, as well as your own.”

“Polishing the gold in others will not only make them feel better about themselves, but it will also elevate you in their eyes as well as your own. Gifting others with your words of affirmation is an easy yet generous way to spread goodwill and create a positive experience for everyone.”

“To Polish the Gold & Help Others Shine . . . take the time to mine the gold. Actively seek the goodness in others then express your gratitude for it. Excavate the dirt, seek the treasure, and polish their gold to shine boldly and brightly. People will rise to your positive expectations and belief in them.”

“To Polish the Gold & Help Others Shine . . . Say something nice! My wise mother raised us with the philosophy that if you can’t say something nice, don’t say anything at all. That is a Southern custom if there ever was one! It is easy to find fault, criticize, condemn, and complain—but none of these behaviors will help you enjoy positive relationship results.”

“To Polish the Gold & Help Others Shine . . . Make a list of positives: Whether you would like to nurture a healthy relationship or improve a toxic one, make a list of positives which you admire about the other person. Begin by identifying, acknowledging, and focusing on their good qualities. Your perspective and how you feel about the person will begin to shift. You will find it much easier to polish the gold from a perspective of gratitude and appreciation.”