“The most important thing we are doing here is collapsing the silos," says Eash Sundaram, EVP of innovation and CIO of JetBlue. "When we think about a program, we don't think about IT and finance and commercial operations. We think about how the program improves our customer or employee experience.” Big PictureSilosCustomer Or Employee Experience Book:Be the Business: CIOs in the New Eras of IT Source: Be the Business: CIOs in the New Eras of IT