“Forcing your employees to follow required steps only prevents customer dissatisfaction. If your goal is truly to satisfy, to create advocates, then the step-by-step approach alone cannot get you there. Instead, you must select employees who have the talent to listen and to teach, and then you must focus them toward simple emotional outcomes like partnership and advice....Identify a person's strenths. Define outcomes that play to those strengths. Find a way to count, rate or rank those outcomes. And then let the person run.” IfsWayPersonsPlayRunningGoalSimpleStepsTeachFocusAdviceTalentEmotionalApproachRateCustomersOutcomesEmployeePartnershipSelectDissatisfaction Book:First, Break All The Rules: What The Worlds Greatest Managers Do Differently Source: First, Break All The Rules: What The Worlds Greatest Managers Do Differently
“The fact that an Englishman has an Argentinian as an idol is very rare. I keep watching my [title-winning] goal against QPR and every time I get more emotional. My plan is to stay here because I'm convinced Manchester City will be at the same level as Real Madrid and Barcelona.” RealFactsWinningGoalLevelsCitiesPlansEmotionalConvincedTitlesIdolsEnglishmenManchesterBarcelonaMadridReal MadridManchester City Author:Sergio Aguero
“My goal is to tell good stories. And to try as best I can to do something new with acting. To learn from the past and to be a relevant artist. To make stories that are interesting and contemporary and to tell some kind of emotional truth.” TryingKindI CanStoriesPastArtistGoalInterestingActingEmotionalContemporarySomething NewRelevantGood StoryLearn From The Past Author:Ethan Hawke
“If you dont have an emotional connection to why you are trying to accomplish your goals, the odds are you wont reach them or will quit trying.” IfsTryingGoalEmotionalConnectionsAccomplishQuittingOddsEmotional ConnectionAccomplish Your Goals Author:Brett Hoebel