“Forcing your employees to follow required steps only prevents customer dissatisfaction. If your goal is truly to satisfy, to create advocates, then the step-by-step approach alone cannot get you there. Instead, you must select employees who have the talent to listen and to teach, and then you must focus them toward simple emotional outcomes like partnership and advice....Identify a person's strenths. Define outcomes that play to those strengths. Find a way to count, rate or rank those outcomes. And then let the person run.” IfsWayPersonsPlayRunningGoalSimpleStepsTeachFocusAdviceTalentEmotionalApproachRateCustomersOutcomesEmployeePartnershipSelectDissatisfaction Book:First, Break All The Rules: What The Worlds Greatest Managers Do Differently Source: First, Break All The Rules: What The Worlds Greatest Managers Do Differently
“Online education, then, can serve two goals. For students lucky enough to have access to great teachers, blended learning can mean even better outcomes at the same or lower cost. And for the millions here and abroad who lack access to good, in-person education, online learning can open doors that would otherwise remain closed.” MeanPersonsTwoEnoughGoalMillionsTeacherDoorsStudentsCostLuckyAccessOutcomesOnlineGreat TeacherOnline Learning Author:Daphne Koller
“My major goal in business was to learn. I had legislated in my mind for failure the worse possible scenario was I would learn a lot regardless of the outcome. This goal was the foundation for success of the business. Peldi, Balsamiq” MindGoalMajorsFoundationOutcomesScenarios Author:Kevin Kelly
“Each to choose their own paths in life, regardless of education, no one can predict the outcome, then one goal in front of him. Anything that can be based on the values of what's coming” ValuesGoalEducationPathFrontsOutcomes Author:Istvan Molnar