“digital hub (center of our universe) is moving from PC to cloud - PC now just another client alongside iPhone, iPad, iPod touch, ... - Apple is in danger of hanging on to old paradigm too long (innovator's dilemma) - Google and Microsoft are further along on the technology, but haven't quite figured it out yet - tie all of our products together, so we further lock customers into our ecosystem” LongTogetherMovingUniverseTechnologyHavensDangerProductsCloudsCustomersTiesApplesDigitalClientsGoogleLocksParadigmDilemmaMicrosoftIphoneEcosystemsInnovatorsIpodsIpadsHanging OnHub Author:Steve Jobs
“If your customers have to ask you for it, you haven't been thinking far enough ahead.” IfsThinkingEnoughCultureAsksHavensCustomersService Culture Author:Ron Kaufman
“Go after the customers that are working in the future, but haven't totally lost their minds.” MindLostHavensBuildingCustomers Author:Aaron Levie
“One day I went to the manager and I asked him whether his model was working and he said, "Well, haven't you seen how many customers we have in this store?" And yes indeed I had. I mean it was definitely attracting a lot of customers, even attracting tourist buses that would land up at this store and people would go through the store and marvel at all the options, even sometimes take photographs of the various aisles.” PeopleWellsMeanSaidSometimesLandHavensOne DayModelsPhotographVariousCustomersStoresManagersBusTouristsAisle Author:Sheena Iyengar