“If I’m surprised at where I’m at, it’s probably because I’m not listening to the reality that listening to the voices that I’ve listened to have put me here. So, maybe I should be less surprised and more disappointed.” VoiceInfluenceExampleListeningSurpriseDisappointmentDisappointedRole ModelsMentorInfluentialListenHeedMentorsVoicesSurprisedExamplesHeeding Author:Craig D. Lounsbrough