“Service isn’t soft. It’s smart, science-backed, and society-shaping.” LeadershipEmpathyService CultureService Excellence ExcellenceRadical Empathy Author:Janna Cachola
“A writer is like a tuning fork: We respond when we’re struck by something. The thing is to pay attention, to be ready for radical empathy. If we empty ourselves of ourselves we’ll be able to vibrate in synchrony with something deep and powerful. If we’re lucky we’ll transmit a strong pure note, one that isn’t ours, but which passes through us. If we’re lucky, it will be a note that reverberates and expands, one that other people will hear and understand.” WritingEmpathyRadical Empathy Author:Roxana Robinson