“... And unkindness was never the way to convert others to a truth of any sort. You did not change anybody, she had always believed, by shouting at them or by making them feel bad about themselves. On the contrary, it was kindness and concern that changed people within, that could soften the hardest of hearts, that could turn harsh words into words of love. That had been proved time and time again, and she had seen it herself; she had seen the power of a kind word to change a scowling or suspicious countenance.” KindnessWords Of LoveSoften Hearts Book:How to Raise an Elephant Source: How to Raise an Elephant