“The doctor asks the patient some form of the following: “So, what is wrong?” (or, in my case, my doc always asks “So, what are your concerns?”). The doctor listens for an average of 9 seconds, then intervenes with a prognosis. The amount of time the doctor is willing to listen before intervening has gone down over time, presumably as health insurers have pressured doctors to increase throughput and as they have greatly increased the amount of paperwork required of doctors. In other words, it is in the name of efficiency. The efficiency fairies are at work in the doctor’s office to eliminate all that wasteful time spent in creating a doctor-patient relationship.” DoctorsHealthcareInsuranceNprNot ListeningMmtStatistic Author:L. Randall Wray
“So when I presented to what was until then the most hostile crowd in the world, members of the American Statistical Association, a map of the four quadrants, and told them: your knowledge works beautifully in these three quadrants, but beware of the fourth one, as this is where the Black Swans breed, I received instant approval, support, offers of permanent friendship, refreshments (Diet Coke), invitations to come present at their sessions, even hugs.” SupportApprovalHostileCrowdBlack SwanStatistic Book:The Black Swan: The Impact of the Highly Improbable Source: The Black Swan: The Impact of the Highly Improbable