“what passed for useful information sharing within an organization was really just bureaucratic phatic of people protecting their position, looking for praise, projecting criticism, setting up positions of non-responsibility for upcoming failures and calamities, that were both entirely predictable, but seemingly completely unavoidable and telling each other what they all already knew. The trick was to be able to reengage quickly and seamlessly without allowing anyone to know that you stopped listening properly, shortly after the speaker had first opened their mouth.” QuotesWorkOrganizationBureaucracyBanksCulture QuotesThe CultureIain M BanksSurface Detail Book:Surface Detail Source: Surface Detail