“Forcing your employees to follow required steps only prevents customer dissatisfaction. If your goal is truly to satisfy, to create advocates, then the step-by-step approach alone cannot get you there. Instead, you must select employees who have the talent to listen and to teach, and then you must focus them toward simple emotional outcomes like partnership and advice....Identify a person's strenths. Define outcomes that play to those strengths. Find a way to count, rate or rank those outcomes. And then let the person run.” IfsWayPersonsPlayRunningGoalSimpleStepsTeachFocusAdviceTalentEmotionalApproachRateCustomersOutcomesEmployeePartnershipSelectDissatisfaction Book:First, Break All The Rules: What The Worlds Greatest Managers Do Differently Source: First, Break All The Rules: What The Worlds Greatest Managers Do Differently
“The Gong Show was the greatest scam of all time. It was simple: We wanted to do a talent show. There weren't any venues for acts back then. We were gonna have a show of new, fresh, good acts. But we couldn't find any; they were all lousy. So rather than throw away the idea, I said, "Let's reverse it. Let's do lousy acts." Now, is that a scam? I'm telling you.” SaidIdeasShowsWantedSimpleTalentAll TimeReverseVenuesScamsGongsTalent Show Author:Chuck Barris
“Photography is a medium of formidable contradictions. It is both ridiculously easy and almost impossibly difficult. It is easy because its technical rudiments can readily be mastered by anyonwith a few simple instructions. It is difficult because, while while the artist working in any other medium begins with a blank surface and gradually brings his conception into being, the photographer is the only imagemaker who begins with the picture completed. His emotions, his knowledge, and his native talent are brought into focus and fixed beyond recall the moment the shutter of his camera has closed.” MomentsArtistEasyDifficultSimpleEmotionFocusTalentPhotographyCamerasPhotographerSurfaceMediumsFixedNativeContradictionConceptionInstructionRecallsBlankFormidableShutters Author:Edward Steichen
“[Eugene] O'Neill made a living, certainly, at least. But each of these forms have sort of died the death in turn, and it's a simple fact of that universe that talent then migrates away from these forms, and then the amateurs get in, like lunatics in the ruins, sort of pretending to be artists. If you're ambitious enough to want to be a writer to begin with, you want to be a writer in some circumstances where there are rewards, where there's notice, where you don't have to be a teacher, and where you're frankly not nuts for wasting your time.” IfsWantMadeEnoughFactsFormArtistTurnsUniverseSimpleTeacherTalentCircumstancesDiedRewardsRuinsPretendingNutsAmbitiousWasting Your TimeMigrateEugene O Neill Author:William Monahan