“Forcing your employees to follow required steps only prevents customer dissatisfaction. If your goal is truly to satisfy, to create advocates, then the step-by-step approach alone cannot get you there. Instead, you must select employees who have the talent to listen and to teach, and then you must focus them toward simple emotional outcomes like partnership and advice....Identify a person's strenths. Define outcomes that play to those strengths. Find a way to count, rate or rank those outcomes. And then let the person run.” IfsWayPersonsPlayRunningGoalSimpleStepsTeachFocusAdviceTalentEmotionalApproachRateCustomersOutcomesEmployeePartnershipSelectDissatisfaction Book:First, Break All The Rules: What The Worlds Greatest Managers Do Differently Source: First, Break All The Rules: What The Worlds Greatest Managers Do Differently
“Keep your character several steps ahead of your talent” CharacterChristianLeadershipStepsTalent Author:Jeff Henderson
“There's a lot of talent in South Central L.A., in Compton and Long Beach and Watts, and the city north of Pico pretty much sits back and waits for that talent to emerge and then steps in.” LongWaitingCitiesStepsTalentSouthBeachComptonLong Beach Author:Ice Cube
“People tend to believe that good fortune consists of equal parts talent, hard work, and sheer luck. It's hard to deny the roles of the latter two. As to talent, I would only say it consists primarily in finding the right moment to step in.” PeopleBelieveTwoHardMomentsStepsRolesTalentHard WorkEqualFindingsLuckFortuneDenyLatterSheerGood FortuneRight Moment Book:Chindi Source: Chindi
“What I like about Elvis is the same thing I like about James Brown, Michael Jackson, Prince. These guys, back in the day, there was no smoke and mirrors. It was just raw talent. They would step out onstage and command an audience.” GuyStepsAudienceTalentMirrorsCommandSmokeBrownBack In The DaySmoke And MirrorsRaw Talent Author:Bruno Mars