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Way Quotes

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Way Quotes

“Forcing your employees to follow required steps only prevents customer dissatisfaction. If your goal is truly to satisfy, to create advocates, then the step-by-step approach alone cannot get you there. Instead, you must select employees who have the talent to listen and to teach, and then you must focus them toward simple emotional outcomes like partnership and advice....Identify a person's strenths. Define outcomes that play to those strengths. Find a way to count, rate or rank those outcomes. And then let the person run.”

Source: First, Break All The Rules: What The Worlds Greatest Managers Do Differently

“The reason why we often get poor advice is that it's hard to find a person who always has our best interest at heart, isn't envious in any way, and at no level thinks he knows what's best for you.”

Thinking Knows Way Heart Persons Hard Reason Interest Poor Levels Advice Reason Why Envious Best Interests At Heart

Book:Get Anyone to Do Anything: Never Feel Powerless Again--With Psychological Secrets to Control and Influence Every Situation

Source: Get Anyone to Do Anything: Never Feel Powerless Again--With Psychological Secrets to Control and Influence Every Situation