“When you can show concern about what matters to your customer, that's Business to Customer Loyalty, and you can bet on it, you've just acquired a customer for life.” MatterShowsConcernEducationalCustomersLoyaltyWhat MattersCustomer Loyalty Author:Albert Houtum-Schindler
“No amount of advertising can repair the damage done by failing to properly address a customer's concern.” DoneFailingAmountConcernEducationalCustomersAdvertisingDamageAddresses Author:Albert Houtum-Schindler