“I cannot please everybody, but it is important to have one eye. This builds a faithful following and, consequently, good clientele. That's why the conversation - the dialogue with visitors and customers - is so important.” ImportantEyeDialogueFaithful Author:Carla Sozzani
“I think more and more today there are two ways to enjoy shopping: the first is the discovery, the feeling of searching and finding, and shopping with the eyes too, using all the senses and enjoying the moment - what I call the "slow shopping" experience; and then the second, of course, is e-commerce, which is contrary to the first but as enjoyable.” ThinkingMomentsFeelingsEyeTodayEnjoyEnjoyable Author:Carla Sozzani