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The Power of Civility: Top Experts Reveal the Secrets to Social Capital

Book by Cindy Ann Peterson · 6 quotes · Cindy Ann Peterson, Communication, Civility

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The Power of Civility: Top Experts Reveal the Secrets to Social Capital Quotes

“Imagine a video conference in which you are appearing in court, or in a multinational meeting where millions or billions of dollars are on the table, or a meeting where you will be discussing the status of a project or program, and where the daily conduct of business has always been coat and tie, but is now conducted virtually. Some might ask, “what difference does it make? I’m on time, I’m in attendance, and I know the subject. Who cares what I look like?” Viewed from the perspective of those that have to look at you, however, the message is completely different. It not only makes you appear unprepared, it shows a lack of respect for the position you hold (not to mention gravitas), as well as a lack of concern for the responsibilities that have been entrusted to you. It also shows a lack of respect for those in the virtual “room” with you, and it shows a complete disregard for the institution of which you are a part.”

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Book:The Power of Civility: Top Experts Reveal the Secrets to Social Capital
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“Being properly dressed and groomed for a meeting is the first step in demonstrating that you not only care about your own credibility, but you are keenly aware of how you could be perceived by others. Above all, you understand that you are, in fact, the face of your institution.”

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Book:The Power of Civility: Top Experts Reveal the Secrets to Social Capital
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