“Whether we’re communicating with a human or a machine, the goal is to create a shared understanding of the world. That’s the point behind both the rules governing polite conversation and how a user-friendly machine should work.” DesignUser ExperienceDesign ThinkingUser FriendlyHuman Computer Interaction Book:User Friendly: How the Hidden Rules of Design Are Changing the Way We Live, Work, and Play Source: User Friendly: How the Hidden Rules of Design Are Changing the Way We Live, Work, and Play
“Simple as it sounds, that bit of information means the difference between feeling like you’re taking a ride, and feeling like you’ve been taken hostage.” TechnologyUser ExperienceAutonomous Driving Book:User Friendly: How the Hidden Rules of Design Are Changing the Way We Live, Work, and Play Source: User Friendly: How the Hidden Rules of Design Are Changing the Way We Live, Work, and Play