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User Friendly: How the Hidden Rules of Design Are Changing the Way We Live, Work, and Play

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Cliff Kuang

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“Being polite means following a conversation, not co-opting it and dragging it in other directions. It means knowing who you’re talking with, and knowing what they know. It’s rude to talk over people, to misunderstand who they are. Those maxims happen to neatly map to the same design principles laid out by Don Norman, and the ones that guided Brian Lathrop in the creation of Audi’s self-driving A7.”

TechnologyDesignUser Experience
Book:User Friendly: How the Hidden Rules of Design Are Changing the Way We Live, Work, and Play
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“chúng ta đã bảo vệ con từ khoảnh khắc con mổ vỡ lớp mỏ trứng ra đời. chúng ta đã dành cho con sự chăm sóc mà không hề nghĩ tới việc biến con thành một con mèo. chúng ta yêu con như yêu một con hải âu. thật dễ dàng để chấp nhận và yêu thương một kẻ nào đó giống mình, nhưng để yêu thương ai đó khác mình thực sự rất khó khăn, và con đã giúp chúng ta làm được điều đó. con là con chim hải âu, và con phải sống cuộc đời của một con chim hải âu. con phải bay.”

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Author:Luis Sepúlveda
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“The key utility measure is user happiness. Speed of response and the size of the index are factors in user happiness. It seems reasonable to assume that relevance of results is the most important factor: blindingly fast, useless answers do not make a user happy. However, user perceptions do not always coincide with system designers' notions of quality. For example, user happiness commonly depends very strongly on user interface design issues, including the layout, clarity, and responsiveness of the user interface, which are independent of the quality of the results returned.”

DesignSearch EngineUser Interface2008Information Retrieval
Book:Introduction to Information Retrieval
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