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Quote by Mario Maruffi

“When you design a product or service You must understand The whole customer journey Not just one small part”

Quote by Mario Maruffi

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Mario Maruffi

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“The key utility measure is user happiness. Speed of response and the size of the index are factors in user happiness. It seems reasonable to assume that relevance of results is the most important factor: blindingly fast, useless answers do not make a user happy. However, user perceptions do not always coincide with system designers' notions of quality. For example, user happiness commonly depends very strongly on user interface design issues, including the layout, clarity, and responsiveness of the user interface, which are independent of the quality of the results returned.”

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“Authoritarian, secretive, sometimes grandiose, and even paranoid, the perpetrator is nevertheless exquisitely sensitive to the realities of power and to social norms. Only rarely does he get into difficulties with the law; rather, he seeks out situations where his tyrannical behavior will be tolerated, condoned, or admired. His demeanor provides an excellent camouflage, for few people believe that extraordinary crimes can be committed by men of such conventional appearance.”

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“Expectations of love Felt, but not heard, Experienced, but not rumpus, Her every love kissed word, That is often about us, When she utters it, Her eyes speak it, My heart hears it, While my mind helplessly flirts with it, Always offered, but never demanded, Invested, but never lost, These are the moments of love by her commanded, That keep us away from the time’s frost, And when I am felt by them, These infinite moments of love, I feel I live for them, Because often it feels I live through them, As she smiles at me through all of them, Always accepted and never denied, Always expected and never unwelcome, Her wishes and desires united, That my heart and mind always welcome, And ah the feelings of joys experienced then, And the endless feelings of love flowing through me then, As she journeys through me then, And I confess to her, “I love you now, as I loved you then!”

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