“When all you've got is a hammer, bad service looks like a nail.” LooksMarketingNailsHammersBad Service Book:The Cluetrain Manifesto: 10th Anniversary Edition Source: The Cluetrain Manifesto: 10th Anniversary Edition
“By listening, marketing will re-learn how to talk.” ListeningMarketingInternet Marketing Book:The Cluetrain Manifesto: 10th Anniversary Edition Source: The Cluetrain Manifesto: 10th Anniversary Edition