“I always found that if you handle a problem in a benevolent way and a transparent way and involve other people, so it's just not your personal opinion, that people get to the other side of these difficult conversations being more enthusiastic.” PeopleIfsWayProblemFoundDifficultSidesOpinionConversationHandleEnthusiasticTransparentBenevolentPersonal OpinionsDifficult Conversations Author:David M. Kelley
“The main tenet of design thinking is empathy for the people you're trying to design for. Leadership is exactly the same thing - building empathy for the people that you're entrusted to help.” PeopleThinkingTryingHelpingDesignBuildingEmpathy Author:David M. Kelley
“The way I would measure leadership is this: of the people that are working with me, how many wake up in the morning thinking that the company is theirs?” PeopleThinkingWayCompanyMorningWake Up Author:David M. Kelley
