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“And so experts have been the missing link in our understanding of the special interpenetration of man and machine that has made the American Century, peculiarly American. We all know something about machines, but experts know everything—if not about machines, at least about a particular machine. We are thus weighted down by a heavy reliance of experts, with much of our time spent in search of the right expert in whom to place confidence for the repair of our mechanical problems”

“The point was made many times that scientific management benefitted workers not at all, perhaps most clearly by a short statement by John P. Frey, editor of the International Molders Journal and participant in a bipartisan survey of the claims of scientific management, 'If generally applied the craftsmen would pass out of existence, and the workers would become dependent for their existence upon the scanty and insignificant industrial knowledge and experience afforded them by their limited opportunities, regulated by those who in addition to their ownership of machinery, had also acquired possession of craft knowledge and the skilled workers’ methods.”