“And so experts have been the missing link in our understanding of the special interpenetration of man and machine that has made the American Century, peculiarly American. We all know something about machines, but experts know everything—if not about machines, at least about a particular machine. We are thus weighted down by a heavy reliance of experts, with much of our time spent in search of the right expert in whom to place confidence for the repair of our mechanical problems”
Book:Prophets of Order