“Only your customers can define quality, because it's meeting your customers' expectations the first time every time. Simply put, it's performance to the standards of the customer.” FirstsQualityStandardsExpectationsFirst TimePerformancesMeetingsCustomers Author:Ed Robertson
“Ultimately, we as a band just write what we write. Some of it's very serious, and even in the serious songs, there's sometimes an angle of levity. I think that's just how we communicate naturally and to shy away from that would be, first of all, boring for me, but also it wouldn't ring true to who I am or the way I relate to people or the way we relate to people as a band or the way we relate to the audience. Humor is a big part of it, but we also take our craft very seriously.” PeopleThinkingWayWritingFirstsSometimesBigsWould BeSongAudienceSeriousBandCommunicateBoringRingsWho I AmCraftsRelateShyAngleLevity Author:Ed Robertson
