“We are superior to the competition because we hire employees who work in an environment of belonging and purpose. We foster a climate where the employee can deliver what the customer wants. You cannot deliver what the customer wants by controlling the employee.” WantPurposeEnvironmentCompetitionClimateEducationalCustomersSuperiorsEmployeeBelongingCustomer SatisfactionInspiring Customer Service Author:Horst Schulze
“Employees who are controlled cannot respond caringly, you need superior knowledge and real leadership, not management. Because of this we specifically developed a selection process for leaders; we don't hire managers.” NeedsRealProcessLeaderManagementEducationalSuperiorsManagersEmployeeControlledSelectionMotivate Employees Author:Horst Schulze
