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Jared Spool

Jared Spool Biography

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“Good design, when it’s done well, becomes invisible. It’s only when it’s done poorly that we notice it. Think of it like a room’s air conditioning. We only notice it when it’s too hot, too cold, making too much noise, or the unit is dripping on us. Yet, if the air conditioning is perfect, nobody say anything and we focus, instead, on the task at hand.”

IfsThinkingWellsDoneHandsPerfectRoomsToo MuchFocusAirDesignColdTasksHotInvisibleNoiseUnitsSay AnythingConditioningGood DesignDrippingAir ConditioningTask At Hand
Author:Jared Spool
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“Users scan a page looking for trigger words. If they find a trigger word, they click on it but if they don’t find it, they go to search. That’s the way it works on 99% of sites, although Amazon is an exception. That’s because Amazon has done a great job of training users to know that absolutely nothing on the home page is of any use.”

IfsKnowsWayDoneUseHomeJobsPagesTrainingExceptionUsersSiteTriggersAbsolutely NothingClicksAmazonGreat Job
Author:Jared Spool
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