“It is an act of love to demand accountability for the dead. And it takes rage to prevent the same accidents from happening again.” AccidentsNonfictionAccidentHuman ErrorHuman Errors Book:There Are No Accidents Source: There Are No Accidents
“Blame and the punishment that follows may satisfy the thirst for vengeance. But we cannot punish and learn at the same time. Punishment keeps in place the belief that the system is safe and the human error was the aberration. Learning requires recognizing the failures built into the system and changing the system. Punishment has nothing to do with prevention.” AccidentsNonfictionAccidentHuman ErrorHuman Errors Book:There Are No Accidents Source: There Are No Accidents