“Really good customer service will deliver sales. You are training salesmen to give the best possible advice and then to achieve the sale. People actually like you to ask for a sale because it shows you value their business.” PeopleGivingShowsValuesAsksAchieveAdviceLike YouTrainingCustomersSalesmanSales PeopleGood Customer Service Author:John Caudwell
“People are much more important than superficial environments.” PeopleImportantEnvironmentSuperficial Author:John Caudwell
“I saw that e-mail was insidiously invading Phones 4u so I banned it immediately.” SawsPhonesMailBannedInvading Author:John Caudwell
“I believe in workers rights when people are doing a good job. If somebody needs support I am always there, but if they're taking the piss, I am hard on them.” PeopleBelieveJobsI BelieveRightsWorkersI Believe InGood JobWorkers Rights Author:John Caudwell
“Sometimes your worst competitors are the ones which are dying because they do stupid things.” SometimesWorstDyingStupidCompetitorsStupid Things Author:John Caudwell
“As the years passed, and I was nine, 10, 11 years old, it became obvious I was going to start up a business of some sort.” YearsObviousNine Author:John Caudwell
