“93/7 Rule: 93% of communication occurs through nonverbal behavior & tone; only 7% of communication takes place through the use of words.” CommunicationBehaviorNonverbal Communication Book:Overcoming Fake Talk: How to Hold REAL Conversations that Create Respect, Build Relationships, and Get Results Source: Overcoming Fake Talk: How to Hold REAL Conversations that Create Respect, Build Relationships, and Get Results